ING is committed to a culture of trust and respect for our clients, shareholders and employees. Conducting ING’s business with honesty, fairness and integrity will ensure our continued growth and success, and help us achieve our strategic mission of being New Zealand’s leading provider of financial services.

Our business values are the attributes to which we aspire. They define how we conduct ourselves as part of the ING Group. There are five ING business values, which apply to all our New Zealand employees:

Integrity

ING is expressly committed to integrity and consistently high ethical standards of conduct in all our business transactions.

Entrepreneurship

ING believes an essential feature of long-term profitability is a dynamic and innovative approach to business by an organisation and its employees.

Professionalism

ING values professionalism in all parts of the organisation and regards it as essential in ensuring the provision of the highest levels of client service.

Responsiveness

As an international organisation, ING acknowledges the importance of being responsive to the needs of all those with whom it does business, regardless of location.

Teamwork

ING depends upon value-enhancing teamwork between its complementary businesses. Teamwork and common cause pervade all our activities, including relationships with our business partners.